The 12 Areas of Organizational Culture: Effective Processes

An organization’s effectiveness is a reflection of it’s culture. This blog series will explore the 12 areas of cultural assessment that Goodnight Consulting has developed to evaluate an organization’s culture. To watch the overview video, go here.

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” -William A. Foster

The 12 Areas of Organizational Culture: Effective Processes | Goodnight Consulting

Defining Questions

Are processes in place that allow your mission to be achievable?

Do processes help or hinder the organization?

A goldmine is worthless if you can’t mine the gold.

Processes either help an organization reach its greatest potential, or hinder it from achieving greatness. Any well-funded organization could buy the land and the equipment and claim that they have a goldmine. However, the process of converting gold dust into gold ingots is difficult, complicated, expensive, and proprietary. Far more than any real estate or equipment, these processes are what make the mining companies valuable.

A lot of ink has been spilled trying to diagnose and improve work processes. Every organization has different processes to complete work, including training, inspections, hiring employees, quality assurance, work management, etc. Does the organization, or do trusted external advisors, assess your processes as effective? If you could complete the work in six steps, but you took fourteen, then your process is ineffective. When you compound this across an enterprise, the negative impacts become significant. A lack of effective processes also compounds the challenges associated with employee turnover. When processes are established and documented, a new employee can take over a position without too much trouble. However, when everything is inside the head of the prior employee, it creates risks, challenges and negatively impacts the culture. If your employees say “X is hard” instead of “We have that working well” then it is time for change.

Ways to Improve Processes

Streamline processes and work to eliminate waste.

Remember that small, steady improvements are usually the most efficient path forward.

Goodnight Consulting maintains a confidential, proprietary database of cultural assessments, which we use to develop benchmarks for our clients. Our evaluations are based on decades of experience in the utility industry. If you find that your organization is weak in one of our 12 areas, please contact us to learn how we can help you improve.

12 Areas of Culture

Goodnight Consulting has identified 12 areas of culture that help define a successful organization. You can read about the other areas of culture here.


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